Refund policy
Return & Refund Policy
We stand behind every stitch.
If Wink Silk isn't everything you hoped for, we make it right — no questions, no hassle. And if you've used it, we make sure it finds a home with someone who needs it.
or not No restrictions
return We cover shipping
Every woman deserves to feel loved.
That's why no piece of silk ever goes to waste.
Two paths, one promise
Unopened
Still in the box
Contact us within 30 days. We send a prepaid label. You drop it off. Full refund to your original payment method once received.
Used
You tried it
Request a refund within 30 days. We send a QR code and a prepaid box. Drop it at any UPS or FedEx. It goes to a woman who needs it. Full refund, no questions.
Where your return goes
Used returns are donated to our charity partner on your behalf. You receive your full refund. We handle the donation. No silk goes to waste — it goes to someone who deserves to feel this good.
How to start a return
Just reach out
Email returns@winksilk.com — we'll take it from there.
We'll send everything
A prepaid label, or a QR code if it's been loved a little. Nothing to print, nothing to figure out.
Drop it and forget it
Any UPS or FedEx. Two minutes, and it's handled.
It's done
Your refund lands within 7–10 business days — no follow-up needed on your end.
Exchanges
Unopened items only.
Wrong color, wrong size — easily fixed. Reach out within 30 days and we'll send everything you need.
The moment it's on its way back to us, your exchange is already on its way to you.
If it's been loved a little, it follows our standard return process — full refund, and it finds a new home through our charity partner. Exchanges are reserved for pieces still sealed in their box.
How to start an exchange
Just reach out
Email returns@winksilk.com with what you'd like instead.
We'll send a label
Ship it back — nothing to print, nothing to figure out.
Yours is already on the way
The moment your package is scanned, we send your exchange — no waiting for it to reach us first.
It's done
No second trip, no waiting on a refund to reorder.
Our guarantee, growing with you
Returns are accepted within 30 days of delivery date. Final Sale items are not eligible for return or exchange. Items purchased through unauthorized resellers are not eligible. One return or exchange per order. Questions? returns@winksilk.com